Purchases billed by Apple
Toyfold in-app purchases are billed through Apple's App Store. Apple provides the refund-request process and determines eligibility under its policies and applicable law. We cannot promise approval or directly issue an Apple-billed refund from this website. This does not remove any separate remedies you may have against us under consumer law.
- Open Apple's Report a Problem page and sign in with the Apple Account used for the purchase.
- Choose the refund request option, explain the reason, and select the purchase.
- Submit the request and follow Apple's status updates.
For pending charges, missing purchases, Family Sharing questions or a request you cannot submit online, follow Apple's refund instructions or contact Apple billing support. Refund availability and timing vary; we do not set a universal refund deadline or guarantee a processing time.
Missing coins or a failed purchase
First check that Apple completed the charge. Reopen Toyfold with a connection and the original game account. If the purchase remains missing, contact info@nifugames.com with the product name, approximate date, player ID and relevant order reference. Remove unrelated payment information from any receipt image. Do not buy the item again just to troubleshoot a missing delivery. We will investigate purchase delivery; Apple handles Apple-billed refund decisions.
Restoring purchases
Use Restore Purchases in the app for eligible non-consumable purchases, such as ad-removal, with the Apple Account originally used. Consumable coin packs are not restored through Apple's standard non-consumable restoration mechanism. Existing coin balances depend on your game-account records; contact support if an already completed purchase was not credited correctly.
Ad-removal and rewarded ads
The ad-removal purchase applies to the placements described in the app's purchase screen. Voluntary rewarded ads can remain available and are not a recurring charge. If the purchase does not behave as described, contact support.
Refunded or revoked items
When a purchase is refunded or revoked, the associated entitlement may be removed or the corresponding virtual balance adjusted to reflect the reversal. We will not use this policy to restrict a right you have under applicable law. Deleting the app or account does not automatically request a refund.
Your statutory rights
You may have remedies for content that is defective, not delivered or not as described, and cancellation or withdrawal rights depending on your location and the transaction. For digital content, any loss of a withdrawal right depends on the legal conditions being met, including required prior consent and acknowledgment where applicable. This policy does not itself obtain that consent and does not create a blanket “all sales final” rule.
Related pages: Terms of Use · Support · Privacy Policy.